Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

You can cancel your order within 24 hours of your order being paid for at no cost to us. If it is more than 24 hours, your order may already be in transit and we are unable to agree to your cancellation request.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at simpleopulence@outlook.com. Please note that returns will need to be sent to the following address:

US and Canada Customers

8238 Mayten Ave, Rancho Cucamonga, CA, United States 91730

Contact: Youthsky 9094818810

UK Customers

180 Sherlock St., Reverse Supply Chain, Birmingham, West Midlands B5 7EH

Contact: Return Helper (RHCN502) Self Access Storage +44 7775556531

Rest of the world

Room 1901, Yukun Meicheng Mansion, No.33 Haiyu North Road, Changshu, Suzhou City, Jiangsu Province, China 215500

Contact: Simple&Opulence +86 155 0620 9468

If your return is accepted, we’ll send you instructions on how and where to send your package.

NOTE:

• We do not cover shipping costs for items that are being returned or exchanged unless they are defective.
• Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at simpleopulence@outlook.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
Exchanges are managed on a case-by-case basis. Our customer service team will get in touch to discuss further details.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at simpleopulence@outlook.com.